Solvarienne Institute Ltd trains dealers, croupiers, pit supervisors, cage staff and casino service teams for licensed casino operators across New Zealand, Australia and the Pacific. Because our graduates work in a regulated gaming environment, we necessarily collect more information than a typical training provider — including identity documents, background screening outcomes and assessment records that casino employers rely on when hiring.
This policy explains what we collect, why we collect it, who we share it with and the control you keep over it. It applies to every Solvarienne campus in Auckland, Wellington and Queenstown, to our online learning dashboard, and to corporate training delivered on a casino operator's own gaming floor.
Clause 01
Information we collect
We collect information you give us directly during enquiry, admission, study and graduate support, together with information generated as you progress through a casino training programme.
- Identity and contact details, including proof of age required for work in a licensed casino.
- Right-to-work documentation and eligibility information required by DIA-licensed casino employers.
- Diagnostic entry review results covering numeracy, chip-handling dexterity and guest communication.
- Practical assessment records: dealing accuracy, table pace, procedure compliance and game protection judgement.
- Attendance in practical gaming rooms, simulated casino floor sessions and surveillance-observed assessments.
- Payment details, funding arrangements and any casino operator sponsorship agreement covering your fees.
- CCTV footage recorded in our training pits, used strictly for technique review, assessment moderation and safety.
Clause 02
Why we collect it
We use personal information to assess your suitability for casino floor work, deliver and grade your programme, issue verifiable credentials, and support your placement with partner casino employers.
We also use aggregated, de-identified information to improve curriculum design — for example, tracking where trainees most often lose payout accuracy at a busy roulette layout so that drills can be adjusted.
Clause 03
Background screening for casino employment
Casino operators licensed by the Department of Internal Affairs require personnel checks before a trainee may work on a gaming floor. Where you consent, we facilitate these checks and pass the outcome — not the underlying documents — to the specific casino employer you have applied to.
You may decline screening at any time. Declining does not affect your right to complete a Solvarienne programme, but it will usually prevent placement into a licensed casino role.
Clause 04
Practical room CCTV and surveillance training
Our training pits are camera-monitored to mirror real casino surveillance conditions. Footage is retained for ninety days, is accessible only to assessing kaiako and the moderation panel, and is never published, shared with third parties or used for marketing without your written consent.
Clause 05
Sharing with casino employers and partners
With your consent, we share your competency profile, assessed disciplines and practical hours portfolio with partner casino operators recruiting for dealer, croupier, cage and supervisory roles.
Where your fees are sponsored by a casino employer, that employer receives attendance and progression reporting as a condition of the sponsorship agreement. The scope of that reporting is disclosed to you before enrolment.
Clause 06
Storage, retention and security
Records are held in New Zealand-based systems with role-based access control. Certification records are retained indefinitely so that a casino employer can verify a credential years after graduation; unsuccessful applications are destroyed after twenty-four months.
Clause 07
Your rights
You may request access to, or correction of, any personal information we hold about you. Requests are answered within twenty working days. If you are unsatisfied with our response you may complain to the Office of the Privacy Commissioner.